Treasury Management System – Customer Satisfaction Survey

The Treasury Leadership Roundtable and the CIO Executive Board are conducting this survey to understand the effectiveness of Treasury Technology options and help members make decisions around technology adoption.

All data will be strictly confidential. All participants will receive a copy of the final report.
This survey consists of 11 questions, and should not take more than 2-3 mins to complete it. Thank you for your participation.

Contact Information

1. These introductory questions will help us understand the organizational context of your treasury management system.

Name of the person completing the survey
E-mail
Company Name

2. Which of the following best describes your role in using the Treasury Management System?

Power User
User
Decision Maker

Treasury Environment

3. Please estimate the number of transactions per month in your Treasury processes (i.e. about 50,000 transactions per month)

4. Please rate the complexity of your environment

A high degree of complexity: We use derivatives and foreign currency
Complex environment: We use derivatives, but not foreign currency
Some complexity: We use foreign currency, but not derivatives
Simple Treasury environment: We use neither derivatives, nor foreign currency

System Performance

5. Which of the following vendor offerings do you currently use as your Treasury Management System?
6. If there are multiple modules offered or accessory products offered, please list the module details that are included in your TMS in the text box below

7. What was the ratio of licensing cost to consulting (deployment and integration) cost?

1 to 1 –for every licensing dollar, we spent one dollar on consulting
1 to 2 –for every licensing dollar, we spent two dollars on consulting
1 to 3 –for every licensing dollar, we spent three dollars on consulting
1 to 4 –for every licensing dollar, we spent three dollars on consulting
1 to 5 –for every licensing dollar, we spent three dollars on consulting
1 to 6 –for every licensing dollar, we spent three dollars on consulting
1 to >6 - for every licensing dollar, we spent more than six dollars on consulting
I don’t know
Not applicable

8. About how much time did the system take to implement?

Months:

9. Please list your implementation partner.

10. Using a net promoter scale, how would you rate your TMS implementation partner (on a scale of 1 to 10, where 1 means “I would not recommend it to others,” and 10 means that “I would highly recommend it to others”)?

11. What other technology systems (or software applications) is the TMS integrated with (multiple selections available)?
12. Please rate the extent to which you agree or disagree with the following statements

	Strongly Disagree	Disagree	Disagree Somewhat	Undecided	Agree Somewhat	Agree	Strongly Agree
Because of this treasury management system, my job performance has improved
Because of this treasury management system, treasury productivity has improved
The product is easy to use
The vendor provides adequate support for this product
The TMS has improved visibility into our cash balances
The TMS has helped us manage risk

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